Security Operations Workflows Consulting

Streamline security operations, automate repetitive tasks, and align workflows with industry best practices.
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Optimise your cybersecurity processes and enhance operational efficiency.

Workflows outline the step-by-step processes and actions to be taken by SOC analysts and other team members when handling security incidents and events.

SOC workflows play a crucial role in ensuring the efficiency, consistency, and effectiveness of your team's operations. They help streamline and automate repetitive tasks, enabling the team to respond promptly and systematically to potential threats.

As experienced SOC practitioners, we can help you to develop repeatable workflows grounded in best practices, industry standards, and your SOC team's specific context.

We can assist with developing effective workflows in the following areas:

  1. Incident Detection. Workflows in this area outline the methods and tools used to detect security incidents, such as SIEM alerts, intrusion detection systems (IDS), or user-reported incidents. It includes protocols for triaging and categorising the events based on their severity and potential impact.
  2. Incident Analysis. Once an incident is detected, analysis workflows guide SOC analysts in investigating and understanding the nature and scope of the incident. These workflows can involve examining network logs, system logs, and other relevant data sources to gather evidence and determine the threat's tactics and techniques.
  3. Incident Validation. After analysing the incident, validation workflows help confirm whether the event is indeed a security incident. Incident validation workflows will often involve cross-referencing information and validating findings before declaring an incident.
  4. Incident Response. IR workflows should typically outline the specific actions and procedures for containing and mitigating an incident. They often include measures to isolate affected systems, gather additional information, and implement remediation steps.
  5. Communication and Reporting. SOC workflows should ideally include guidelines for internal and external communication with stakeholders during an incident. Often, teams need to communicate with other IT teams, management, or law enforcement, as well as prepare incident reports to document the response process.
  6. Post-Incident Analysis. After the incident is resolved, the team follows a post-incident analysis workflow to review the response and identify areas for improvement and remediation. This analysis can help to refine existing workflows, identify gaps, and enhance the SOC's overall capability to respond to future threats.

The most effective SOC workflows are living documents that evolve over time based on your team's experience, the evolving threat landscape, and feedback from incident handling. By establishing standardised procedures, SOC workflows enable consistency and repeatability.